You can still choose to obtain services or supplies from a delisted provider however, your claim will be denied. If you receive healthcare services or supplies from a delisted provider, Sun Life will not reimburse you for your expenses.
Sometimes, the review will lead to delisting. Sun Life regularly looks at the claiming and administrative practices of medical and dental healthcare service providers and pharmacies. Other drugs, such as vaccines which are not available through the pay-direct card and have to be submitted with a paper claim, are not included in the Drug Lookup Tool. While the Drug Lookup Tool is a convenient feature, it currently provides information about pay-direct drugs only. There are other tools available, such as the Drug Lookup Tool provided on the Sun Life website ( that may help you with understanding whether specific items are covered. Your Benefit Booklet is the official document which outlines benefit coverage.
